CANNON FOAM TERMS & CONDITIONS
Please read the terms and conditions carefully before using cannonfoam.com (the "Website"). By using and shopping on our Website, you agree to accept the terms and conditions described below. As the terms and conditions may be updated from time to time, we recommend that you check this page regularly to take notice of any changes we may have made in the terms and conditions.
43, Tariq Block New Garden Town, Lahore, Punjab 54000
1. Purchasing conditions
The online store is open 24 hours a day, except if due to maintenance work. In order to shop at cannonfoam.com you must be at least 18 years of age and possess a valid credit card accepted by us. We only accept orders from private consumers. At the moment we can only fulfil your order, if the delivery address in one of the City we deliver to.
By placing an order on our Website, you are making an offer to us to purchase the products you have selected on these terms and conditions. We may or may not accept your offer at our discretion.
We can only accept offers that are made through our Website. We cannot accept offers made by phone, e-mail, letters or fax.
We may decline an offer or cancel a purchase in any of the following situations, without being liable for any damages or costs. We will notify you by email in advance of any such action, to try and resolve the issue and will return any applicable payments made to us without deduction:
Your payment information is incorrect or not verifiable, or you are not approved in the credit evaluation;
Your order may have been placed for fraudulent purposes, or in connection with a criminal offence or other unlawful activity;
There was an unintentional error on the Website; e.g. a payment error etc.;
We have reason to believe you are a minor under the age of 18;
We could not deliver to the address provided by you
1.1 Language of the contract
The language of the contract is English and Urdu.
1.2 Access to the agreement
We store all contracts made, including your offer and the order confirmation, and we recommend that you file these too, as subsequently the documents will not be accessible. However, please see "My Account" under “Order History”.
1.3 At what point in the ordering process are you bound by your order?
The moment you click "Place Order" and the receipt is displayed on your screen, you are bound by your offer, however, please see "Returns, Withdrawals and Complaints".
The displayed receipt is an automated acknowledgement that means we have received your submitted offer. However, the acknowledgement does not mean that we have accepted your offer, and we reserve an explicit right to decline your offer after you have received the automatic acknowledgement.
If we accept your offer, you will receive an e-mail from us confirming that we have shipped your order (shipping confirmation). The contract between you and us will be effective from the time that the shipping confirmation is sent.
If you made an error when placing your order, please contact us and we will be happy to assist you. However, please always make sure to review your offer before placing it. Before submitting, you have the possibility yourself to edit any information you have entered, such as the delivery or billing address or credit card information or change or delete items in your shopping bag.
1.4 Fraud screening
In order to protect our Consumers and maintain the security of shopping online, we may run verification checks on the data you submit when you place an offer. These checks may include address and payment verification and screening of your offer to prevent fraud.
2. Payment Methods
We currently accept the following payment methods:
CASH ON DELIVERY
Please note that we cannot accept any payment methods not specified above. If you try to pay by any other methods, we will not be liable for your loss of payment or any other damages caused by your action.
2.1 Credit Card Verification Number
To maintain your own security and prevent fraud, you will be asked to enter your Card Verification Number (CVV) when paying with credit card. You can find the 3 / 4-digit number on the back of your credit card. It generally appears to the right of your credit card number.
2.2 Payment processing
If you place your order with a credit card, the payment will be deducted from your bank account when your order and data have been verified and your ordered products leave our stock for delivery.
Please note that your billing address must be entered exactly as it appears on your bank statement.
3. Prices & VAT
All prices on products, delivery charges and other services include value added tax (VAT).
The delivery charge is added per order. We will always inform you of the total price, including all taxes, VAT and other costs such as fees and possible delivery costs, before you place your order.
The prices displayed on the Website are those that apply at the time of purchase. The prices may be subject to change without notice, but changes will not affect orders which we have been accepted. We endeavor to avoid information errors, but please note that pricing errors, spelling errors and other errors or mistakes can occur from time to time. We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.
All displayed prices are quoted in the currency that refers to your country. Your delivery address will decide which currency you will be charged in.
Please note that changing the country of delivery may have an influence on the price and the delivery costs.
4. Order Security
We utilize Security Socket Layer (SSL) technology, one of the most secure systems for ordering online that allows encryption of your information, such as your name and address, and critical personal information, such as credit card information. Your information will be encrypted from the moment you enter it, and your personal information will not be saved on a public server. That means that information passed between you and our Website cannot be read in the event someone else intercepts it. The SSL technology provides an authentication that assures your browser that your data is being sent to the correct secure computer server; an encryption that encodes all data, so only the secure server is able to read it; and a data integrity that checks that the transferred data has not been altered.
We currently deliver in Pakistan.
5.1 Delivery Terms
Your order will be delivered by courier company to your given shipping address. You´ll receive a notification including tracking number as soon as the order has left the warehouse and you will then be able to track the shipment.
Courier company will notify you if you weren’t available at the first delivery attempt, the notification will state if the packages is available at you nearest access point or if they will do another attempt next day. You can also change address or re-schedule the delivery through the courier company.
Orders will be delivered Monday through Friday.
All deliveries must be signed for at receipt, except if another option is provided by the courier.
5.2 Split delivery
If your order consists of several items, we reserve the right to split the delivery. This can happen if certain items are delayed at the time of ordering. In the event of split delivery, you will receive tracking for each parcel. You will not be charged for any additional delivery costs.
5.3 Product inspection
Please note that you bear the risk for the products you have ordered when the delivery is completed. If the packaging appears to be damaged, please do not accept the shipment.
Without prejudice to your statutory rights and remedies you have the responsibility of inspecting your products for any faults and, in the event, giving us notice of any complaints. In the case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all delivery cost when we have handled your return. You also have the right to keep the defective product and ask for a reduction of the price.
5.4 Delivery Times
Your ordered products will be delivered from Monday through Friday, and the exact delivery time depends on the city of delivery.
An order that has been submitted on a public holiday will be processed the next working day following the public holiday.
5.5 Track your order and view history.
When you have an account at cannonfoam.com, you can track your orders by visiting "My Account" and clicking "Order History". There you can view your past orders and the status of your current order.
If you don’t have an account, please contact us and we will do our best to inform you about your order status.
6. Returns and Withdrawals
If you are a consumer (i.e. a private individual and not purchasing products on behalf of a business), you have the right to inform us of your withdrawal of the purchase, without penalty and without justification, within 3 days as of the day following the delivery of the product.
The withdrawal period commences at receipt of the product and expires 3 days later. In case of split deliveries, the withdrawal period expires 3 days after receipt of the last product.
All products must be returned in original condition and original packaging, with all tags still attached (unless faulty). This means the items should not have been damaged, soiled, washed, altered or used and that any labels or tags should be intact. Cannon Foam holds the right to determine the state of the returned item and decide on the refund.
6.1 Returning defective products
When we ship your products, we do our best to make sure that the products are top quality and in perfect condition. In the case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all delivery cost when we have handled your return. You may also choose to keep the product and ask for a price reduction or a repair of the product. Please note that products that are damaged as a result of use and tear are not considered to be faulty.
The claim shall be made when you discover the defect. Any notice given within a period of one week after you discovered the defect is deemed a timely notice, but in certain cases a longer period may apply under applicable law. Please contact us and we will arrange for the product to be returned. If you wish to place another order, we will be happy to assist you.
Please note that any such claim requires that you have not used the products inappropriately and that the product is not defective due to your conduct.
6.2 Incorrect Items
Occasionally the wrong item may get sent out. If this has happened to you, we sincerely apologize.
Please contact our Consumer Service Team who will be able to re-order the correct item for you and arrange for the incorrect product to be collected by our courier.
7. Refund Information
Our 14-days exchange policy applies only to online sales of mattresses, and not accessories. The 14 days mattress trial is not applicable during campaigns, bundle offer, or any other discount offers.
9. Consumer Care
If you have any questions, comments, or complains related to your purchase you find the contact details under "Contact us" in the order confirmation email.
You are welcome to contact our Customer Service, if you have complaints regarding your purchase. Our Customer Service may be contacted by e-mail or regular mail.
11. Copyright & Trademarks
All contents included on the Website, such as, but not limited to, design, text, graphics, logos, video and audio clips, images, button icons and the compilation thereof, software compilations, source coding and software, are the property of Cannon Foam. The contents are protected by Pakistan and international copyright laws. Cannon Foam own the copyright to the above mentioned. The contents of the Website may only be copied for your own private use. Any other use of the information and material on the Website, such as reproduction, modification, distribution, transmission, republication, display or performance is strictly prohibited. You may therefore not copy, display, download, distribute, alter, modify, reproduce, republish or rephrase information, text, documents or other material from the Website or any other part of the Website without the explicit consent from Cannon Foam. Brand names, product names, logos and titles that appear on the Website are trademarks or trade names and are property of Cannon Foam. Any reproduction of such trademarks or trade names constitutes an infringement of the owner’s rights and is strictly prohibited, unless it is for your own private use.
12. Disclaimer of Liability
We are only liable for damages when such damages result from our breach of contractual obligations towards you, or in the event our liability follows from applicable statutory law.
If any activities on cannonfoam.com have caused you damage, we shall only be liable for damage to Cannon Foam products, reasonable and verifiable costs incurred by you to find out the cause and amount of damages as a result of our breach of contract or liability under applicable statutory law; and reasonable and verifiable cost to prevent and diminish such damages.
We shall not be liable for any damages incurred by a third party resulting from use of our products. Neither shall we be liable for your improper use of any of our products. To the fullest extent permitted by law, we shall not be liable for any damages resulting from incorrect information on the Website.
The limitations mentioned above shall not apply in the event you suffer damages resulting from our gross negligence or wilful misconduct.
We guard and respect our Consumers’ personal data and safety, although we cannot totally guarantee the security of information and payments transmitted online. To the fullest extent permitted by law, we shall not be liable for damages suffered as a result of the use of electronic means of interactions, such as, but not limited to, damages resulting from errors or delays in delivery of communication, interception or manipulation by third parties or by computer programs and transmission of viruses.
13. Information on the Website
We make a great effort to avoid errors on the Website, but information, text, images, graphics, video and audio clips and other website services may temporarily contain errors, be incomplete or incorrect. In such events - to the fullest extent permitted by law - we cannot be held liable for damages resulting hereof, unless such damage is the result of our gross negligence or wilful misconduct.
We shall not be liable for any use of or any content of internet sites that this Website provides links to. Neither shall we be liable for use or content of any websites from which are linked to this Website.
15. Our right to vary these terms and conditions
We reserve the right to revise and amend these terms and conditions from time to time.
Your order will be subject to the policies and terms and conditions in force at the time when you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you). If we change these policies or these terms and conditions after you have placed your offer, but before we send you the order confirmation, we will notify you of this. If you do not inform us that you can accept these new policies or these terms and conditions within seven working days, we will cancel your offer and notify you by e-mail.